PRE-ORDER, RETURN POLICY & EXCHANGES
Thank you for your purchase! If you are not completely satisfied with your order for any reason, you may return it to us for a store credit only.
Items that say available for Pre-Order ships in 4 weeks from order date. Your payment will be captured immediately in order to guarantee your order.
All returns must be postmarked within 7 days of the order delivery date. All returned items must be in new and unused condition, with all original tags, package, and labels attached. All sales are final once items are installed, worn, colored, used, etc. & it's non-exchangeable.
To return an item please use customer service email firstname.lastname@example.org to obtain confirmation. After receiving a confirmation, place the item securely in its original packaging and include your order #, name on order, and mail your return to the following address:
3651 S. La Brea Ave., Ste 288
Los Angeles CA 90016
(This is not a walk in location)
Please note, customer will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS ARE NOT AVAILABLE
• Original shipping fees are non-refundable.
• Return shipping costs are the Customer's responsibility.
• If your item is undeliverable and physically returned to us for any reason, you will automatically receive a store credit minus all shipping fees. If you choose to still reorder your order that was returned to us you will have to pay additional shipping fees on the new purchase.
RESERVED RIGHTS REGARDING RETURNS
Just Extensions reserves the right to limit, refuse, and/or reject returns from customers at any time due to:
POTENTIAL FRAUDULENT OR CRIMINAL ACTIVITY
An irregular or excessive returns history: regarding damage, missing items, etc. We also reserve the right to refuse service online to any customer or entity, due to similar actions as noted above.
Our Customer Protection Team also handles situations in which a return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward.
CAN I CANCEL MY ORDER BEFORE IT SHIPS?
Unfortunately, We can NOT cancel any orders before they have been shipped.
CAN I CHANGE MY ADDRESS BEFORE IT SHIPS?
ADDRESS CANNOT BE CHANGED. Please be aware that for security reasons, we do not allow customers to change their address after an order is placed.
We DO NOT SHIP TO P.O. BOXES
Please make sure you update your shipping address before you place a new order. We apologize for any inconvenience this may cause, but again, it is for your protection.
If you have any questions concerning our return policy, please contact us on our contact form and we will get back to you as soon as possible. Please allow up to 72 hours for a email response.